Terms of Service

About these Terms & related pages. Our Terms of Service and, if applicable, our Data Processing Addendum (DPA) are the binding contractual terms. Our Privacy Policy explains how we handle personal information. Our Security, AI Data Use, and Subprocessors pages provide operational summaries and live vendor lists for your convenience. If there is any conflict, the order of precedence is: (1) the Data Processing Addendum (if signed or deemed incorporated by reference) → (2) any Order/Proposal we expressly accept (if any) → (3) these Terms → (4) Privacy Policy → (5) Security / AI Data Use / Subprocessors (informational).

4.1. To use our services, you must create an account. You are responsible for maintaining the confidentiality of your account and password.

4.2. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

4.3. You must be at least 18 years old to use our services. By creating an account, you represent and warrant that you are at least 18 years of age.

4.4. Free credits are limited to one account per individual and one account per Organization (including accounts using the same corporate email domain). Creating or using multiple accounts to obtain additional free credits is not permitted. We may deny or revoke free credits and/or suspend access to the free tier where abuse is suspected.

4.5. Organizational use. The Services currently support organizational use by allowing you to add additional email addresses to the same account. Role-based access controls and separate per-user permissions are not yet available.

4.6. Responsibility for access. You are responsible for (a) controlling which email addresses may access your account, (b) keeping credentials secure, and (c) all activities under your account, including actions by people you authorize to log in.

4.7. Account integrity. You agree to promptly remove access for any email address that should no longer use the account and to notify us of any suspected compromise.

5.1. Credit Packages

We operate on a pay-as-you-go model where users purchase credit packages:

• Credits can be purchased in various package sizes to suit your needs
• Credits are valid for 18 months from the date of purchase
• Additional credits can be purchased at any time

5.2. Credit Usage

Credits are consumed based on the number of pages processed. 1 page processed = 1 credit used.

• PDF files (including scanned): 1 credit used per page
• Image files (.jpg, .png): 1 credit used per file

5.3. Free Monthly Usage Tier

Upon creating an account, users are granted access to a free usage tier which provides 50 credits per calendar month at no cost, allowing for the processing of up to 50 pages (or image files) monthly without requiring payment details. This free tier enables users to utilize our core services for limited monthly needs. We reserve the right to modify, reduce, or eliminate this free usage tier at any time, with or without prior notice, at our sole discretion. Any changes will be reflected in these Terms.

5.4. Payment; Merchant of Record

You purchase access to the Services from Paddle.com Market Limited or its affiliate (“Paddle”) acting as Merchant of Record and reseller. Paddle issues all invoices/receipts, determines, collects, and remits applicable taxes, processes payments, and handles tax-exempt processing. Any tax documentation (e.g., Form W-9/W-8) is provided by Paddle as the seller/payee. DEH Technologies LLC remains the licensor and service provider of the Services and your counterparty for product support, these Terms, and (if applicable) the DPA. Your card and billing data are processed by Paddle under its terms and privacy notices. Paddle acts as independent controller/business for buyer and payment data; it is not our subprocessor.

5.5. Refunds

Except where required by law, purchases are non-refundable. If you believe we have billed you in error (for example, duplicate charges or unauthorized transactions), contact [email protected] within 14 days and we will review in good faith. This does not affect your statutory rights.

5.6. Service Evolution and Pricing Adjustments

5.6.1. Commitment to Innovation: Our data extraction service is powered by a sophisticated, multi-model AI architecture ("Service Infrastructure"). We are committed to continuously enhancing the performance, accuracy, and capabilities of our service. This commitment may involve the integration of new technologies, the expansion of our data processing methodologies, and other modifications to our Service Infrastructure.

5.6.2. Pricing Principles: We endeavor to absorb the costs of routine improvements to our Service Infrastructure. Our primary goal is to deliver a superior service while maintaining stable and predictable pricing for our customers.

5.6.3. Adjustments to Service and Pricing: In the event that significant enhancements or fundamental changes to our Service Infrastructure result in a material and sustained increase in our operational costs, we reserve the right to modify our service offerings and pricing. Such modifications may include, but are not limited to:

• Adjustments to the pricing of credit packages;
• The introduction of new credit packages or subscription tiers;
• Alterations to the credit consumption rates for specific features or processing tasks.

5.6.4. Protection of Purchased Credits: Any adjustments to pricing or credit consumption rates will be applied prospectively and will not retrospectively affect any credits you have already purchased. Your existing, unexpired credits will retain their value and be consumed at the rates that were in effect at the time of their purchase.

5.6.5. Promotional Offers: We may, from time to time, offer promotional rates or special terms for our services. These offers are discretionary and may be modified or withdrawn at any time without notice. Any credits purchased under such a promotion will remain valid under the terms of that specific offer until they are consumed or expire.

5.6.6. Inquiries: Should you have any questions regarding our pricing or service evolution, please do not hesitate to contact our customer support team.

5.7. Free Tier Eligibility and Fair Use

5.7.1. The free monthly credits described in Section 5.3 are provided solely for evaluation and limited internal use.

5.7.2. You may not create, maintain, or use multiple accounts, aliases, or identities to circumvent usage limits or obtain more free credits than permitted.

5.7.3. For organizations, the free tier is limited to one account per Organization. “Organization” means a company, entity, or group of entities under common control, and includes accounts using the same corporate email domain (e.g., example.com).

5.7.4. We may, at our reasonable discretion, aggregate accounts we determine are affiliated, deny or revoke free credits, or suspend or terminate access to the free tier where abuse is suspected. Paid credits remaining in good‑standing accounts are unaffected except as otherwise permitted by these Terms.

5.7.5. We may request reasonable information to verify eligibility and compliance with this Section.

7.1. Our website, services, and all related software, algorithms, and technology are protected by intellectual property laws and remain our exclusive property.

7.2. You may not copy, modify, distribute, sell, or lease any part of our services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission.

8.1. Privacy Policy. Our Privacy Policy describes how we collect, use, and share personal information. By using the Services, you agree to this document.

8.2. Processor / Service-Provider Role for Customer Content and Customer Account Data. For Customer Content and Customer Account Data that you submit to the Services, we act as your service provider/processor under applicable U.S. state privacy laws. We do not sell or share personal information for cross-context behavioral advertising, and we retain, use, and disclose such data only to provide and support the Services, as instructed by you, or as required by law.

8.3. Data Processing Addendum. If you process personal information through the Services for your business purposes, our Data Processing Addendum (DPA) is incorporated by reference into these Terms and applies automatically to such processing. The current DPA is available at Data Processing Addendum. By creating an account or using the Services for your business, you agree to the DPA. If you require a signed copy, contact [email protected]

8.4. AI Model Providers (summary). We use third-party AI model providers only to perform extraction you request; no training on your content; retention disabled or minimized where configurable; global AI infrastructure possible with primary storage/hosting in the United States. SeeAI Data UseandSubprocessors(informational summaries; the Terms and the DPA control).

Data location (summary). Primary hosting, database, and object storage are located in the United States. Certain AI inference workflows may process Customer Content on global infrastructure operated by our AI model providers; our no-training and restricted-retention posture applies.

9.1. Use of Providers. We rely on specialized third-party providers (e.g., hosting, storage, authentication, payments, AI model inference) to deliver the Services. We contract with them as our subprocessors.

9.2. Your obligations. You must not use the Services in a way that would cause us to violate our providers’ acceptable use restrictions (e.g., illegal content, abuse, malware). Our acceptable use obligations are reflected in these Terms.

9.3. Your service contract is with DEH Technologies LLC. Except for Paddle acting as Merchant of Record for order processing (where you agree to Paddle’s checkout terms for the transaction), we do not require you to enter into separate contracts with our providers to use the Services.

9.4. Subprocessors and change notice. We publish our currentSubprocessorsand provide at least 15 days’ advance notice of material changes there. If you reasonably object on data-protection grounds and we cannot resolve in good faith, you may terminate the affected Services and receive a refund of pre-paid, unused fees.

Each party may receive non-public information from the other marked or reasonably understood to be confidential (“Confidential Information”). Customer Data (i.e., Customer Content and Customer Account Data) is Customer’s Confidential Information. Each party will use the other’s Confidential Information only to perform this agreement, protect it with reasonable care, and not disclose it to third parties except to its personnel and providers under similar duties of confidentiality. Customer Content is your Confidential Information. These obligations don’t apply to information that is public, already known, independently developed, or disclosed by law or court order (with prompt notice if legally permitted).

10.1. The services are provided "as is" and "as available" without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2. We do not warrant that the services will be uninterrupted or error-free, that defects will be corrected, or that the services or the servers that make them available are free of viruses or other harmful components.

10.3. While we strive for accuracy in our data extraction services, we do not warrant that all extracted data will be 100% accurate. You are responsible for reviewing and verifying the extracted data.

11.1. To the fullest extent permitted by applicable law, in no event will we be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

11.2. In no event will our aggregate liability exceed the amounts paid by you for the Services in the twelve (12) months immediately preceding the event giving rise to liability

11.3. Data Retention; Backups; Your Responsibility. We delete uploaded files and processing logs within 24 hours after processing, and we retain generated outputs (e.g., spreadsheets) for 90 days for your convenience, after which they are deleted. Our database may use provider-managed snapshots where enabled; we do not maintain separate backups of object storage. We do not guarantee permanent storage of any content. You are responsible for promptly exporting and securely storing any data you wish to retain.

You agree to defend, indemnify, and hold us harmless from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms or your use of the Services.

13.1. Governing Law. These Terms and any dispute or claim arising out of or relating to them or the Services are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules.

13.2. Agreement to Arbitrate. You and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by JAMS (or, if JAMS is unavailable, the American Arbitration Association) under its Streamlined/Commercial Rules, as applicable.

13.3. Arbitration Procedures and Venue. The seat and venue of arbitration will be Cheyenne, Wyoming; however, at either party’s election, all hearings may be conducted by video conference or on written submissions. The language will be English. The arbitrator may award any relief available in court consistent with these Terms.

13.4. Injunctive Relief; Court Jurisdiction. Either party may seek temporary or injunctive relief in the state or federal courts located in Wyoming to protect its rights pending arbitration or to enforce arbitral relief, and the parties consent to those courts’ jurisdiction.

13.5. Class Action Waiver. You and we agree that each may bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding; the arbitrator may not consolidate claims of multiple persons.

13.6. Small Claims. Either party may seek relief in small-claims court in Wyoming for qualifying disputes.

14.1. We reserve the right to modify or discontinue, temporarily or permanently, the services with or without notice.

14.2. We may revise these Terms from time to time. The most current version will always be posted on our website. By continuing to use our services after revisions become effective, you agree to be bound by the revised Terms.

Our services are intended for use by customers in countries supported by our payment processor, Paddle. You are responsible for complying with all applicable local, state, national, and international laws and regulations regarding the use of our services, including those related to data protection and privacy.